Complaints Procedures
Respect Resilience Responsibility
Milton Park Communication Flow Chart
|
|
||||
|
Who do I need to communicate with? |
Who do I need to speak to? |
What do I do if it is not resolved? |
Still unresolved. |
How do I speak to someone? |
|
I want to talk about my child’s learning or an incident that happened at school. |
Class Teacher |
Miss Miles EYFS, yr 1 and 2 Miss Flynn Yr 3 and 4 Mr Hingston yr 5and 6 MR Gibbs all year groups if phase lead unavailable Mrs Lambert all year groups if phase lead unavailable |
Deputy Head Laina Pettifor or Headteacher Katharine Jordan |
Make an appointment at the office via, e-mail, telephone call or in person. Someone will contact you as soon as they are available. Please remember all adults are either teaching or supporting children between 8:30 and 3:15.
Office 01934 624868 office@miltonpark.extendlearning.org
SENCO 01934 624868 senco@miltonpark.extendlearning.org
Mrs Pettifor – SENCO Miss Miles - EYFS, year 1 and 2 Miss Flynn - year 3 and 4 Mr Hingston - year 5 and 6
Mr Gibbs or Mrs Lambert All year groups if phase lead unavailable. Mrs Flourentzou-Bell – Designated safeguarding Lead and SMSA Mrs Holden – Family support, Nurture and Attendance Mrs Austen – School Attendance
|
|
My child has special educational needs or I think there may be a special educational need. |
Class Teacher or SENCO |
SENCO - Mrs Pettifor |
Headteacher Katharine Jordan |
|
|
I want to raise a concern about a member of staff. |
Class Teacher or Phase Leader |
Deputy Headteacher Laina Pettifor Designated Safeguarding Lead Andrea Flourentzou-Bell |
Headteacher Katharine Jordan |
|
|
My child is struggling with their wellbeing and emotional needs or getting into school. |
Class Teacher or pastoral team. |
Deputy Headteacher Laina Pettifor Designated Safeguarding Lead Andrea Flourentzou-Bell |
Headteacher Katharine Jordan |
|
|
I need to speak to the administration team. |
Contact/visit the office |
Deputy Headteacher Laina Pettifor
|
Headteacher Katharine Jordan |
|
MILTON PARK PRIMARY SCHOOL Communication Flowchart 2026-2027 The Extend Learning Academies Network (ELAN) is required to have a complaints procedure that meets the standards set out in the Education (Independent School Standards (England) Regulations 2014 Schedule 1, Part 7.
Each academy within ELAN aims to work in partnership with parents and the community and maintain open and positive relationships. Careful consideration will be given to all concerns and complaints and they will be dealt with as quickly as possible. We aim to resolve any complaint through dialogue and mutual understanding and will ensure sufficient opportunity is given for any complaint to be fully discussed, and resolved.
A ‘concern’ may be defined as ‘an expression of worry or doubt over an issue considered to be important for which reassurances are sought’. A complaint may be generally defined as ‘an expression of dissatisfaction however made, about actions taken or lack of action’. Any person, including members of the general public may make a complaint; an academy must not limit complaints to parents or carers of children who are registered at the academy.
Our complaints policy is available on our policies page.
SEND
Any queries, concerns or complaints about SEND provision by parents or carers should initially be raised informally, whether by e-mail, letter or a telephone conversation with the school’s SENDCo. The SENDCo will investigate and use reasonable endeavours to follow up with the parent/carer within five school days from receiving the complaint. If this contact does not resolve the matter, parents/carers should follow the formal process, as set out in our complaints policy and procedure.
You may find speaking with your local information, advice and support service helpful. This body is independent of the local authority and can provide impartial advice about the law on SEND, local SEND arrangements and support for your child’s needs.
To contact Extend Learning Academies Network Chief Executive Officer - Mr James Oakley, please email office@extendlearning.org or call 01934 313390.
To contact Headteacher - Mrs Katharine Jordan, please email office@miltonpark.extendlearning.org or call 01934 624868.
To contact the Chair of Governors - Mr John Sutton, please email governors@miltonpark.extendlearning.org or call 01934 624868.
